{"id":20964,"date":"2026-05-20T16:38:58","date_gmt":"2026-05-20T09:38:58","guid":{"rendered":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/?p=20964"},"modified":"2026-05-28T11:57:55","modified_gmt":"2026-05-28T04:57:55","slug":"cau-hoi-phong-van-giao-dich-vien-ngan-hang","status":"publish","type":"post","link":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/phong-van-viec-lam\/cau-hoi-phong-van-giao-dich-vien-ngan-hang","title":{"rendered":"C\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng v\u00e0 c\u00e1ch tr\u1ea3 l\u1eddi"},"content":{"rendered":"\n

Ph\u1ecfng v\u1ea5n v\u1ecb tr\u00ed giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng (Teller) th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c theo nhi\u1ec1u v\u00f2ng, \u0111\u00e1nh gi\u00e1 \u0111\u1ed3ng th\u1eddi ki\u1ebfn th\u1ee9c nghi\u1ec7p v\u1ee5, k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng d\u01b0\u1edbi \u00e1p l\u1ef1c. B\u1ed9 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n giao d\u1ecbch vi\u00ean<\/strong> ng\u00e2n ha\u0300ng<\/strong> d\u01b0\u1edbi \u0111\u00e2y t\u1ed5ng h\u1ee3p nh\u1eefng nh\u00f3m ch\u1ee7 \u0111\u1ec1 \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng t\u1ea1i Vietcombank, BIDV, ACB, TPBank, HSBC v\u00e0 Standard Chartered h\u1ecfi nhi\u1ec1u nh\u1ea5t, k\u00e8m g\u1ee3i \u00fd h\u01b0\u1edbng tr\u1ea3 l\u1eddi \u0111\u1ec3 \u1ee9ng vi\u00ean c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb b\u00e0i b\u1ea3n.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n

T\u1ed5ng quan nhanh<\/strong><\/p>\n

\u2013 Ph\u1ecfng v\u1ea5n giao d\u1ecbch vi\u00ean th\u01b0\u1eddng g\u1ed3m 5 nh\u00f3m c\u00e2u h\u1ecfi: gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n, nghi\u1ec7p v\u1ee5 ng\u00e2n h\u00e0ng, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, ti\u1ebfng Anh (v\u1edbi ng\u00e2n h\u00e0ng n\u01b0\u1edbc ngo\u00e0i) v\u00e0 \u0111\u1ed9ng l\u1ef1c g\u1eafn b\u00f3.<\/p>\n

\u2013 Ki\u1ebfn th\u1ee9c KYC \u2013 AML, Lu\u1eadt c\u00e1c t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng 2010 v\u00e0 ph\u00e2n bi\u1ec7t s\u1ea3n ph\u1ea9m ti\u1ec1n g\u1eedi \u2013 t\u00edn d\u1ee5ng l\u00e0 ph\u1ea7n “\u0111inh” m\u00e0 \u1ee9ng vi\u00ean c\u1ea7n \u00f4n k\u1ef9.<\/p>\n

\u2013 Kho\u1ea3ng l\u01b0\u01a1ng tham chi\u1ebfu tr\u00ean CareerLink: 8,3 \u2013 17,9 tri\u1ec7u\/th\u00e1ng, ch\u01b0a g\u1ed3m th\u01b0\u1edfng KPI qu\u00fd.<\/p>\n<\/div>\n\n\n\n

1. Vai tr\u00f2 c\u1ee7a giao d\u1ecbch vi\u00ean (Teller) trong ng\u00e2n h\u00e0ng<\/h2>\n\n\n\n

Giao d\u1ecbch vi\u00ean l\u00e0 v\u1ecb tr\u00ed “ti\u1ec1n tuy\u1ebfn” t\u1ea1i qu\u1ea7y chi nh\u00e1nh, ch\u1ecbu tr\u00e1ch nhi\u1ec7m ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c giao d\u1ecbch ti\u1ec1n m\u1eb7t, m\u1edf t\u00e0i kho\u1ea3n, g\u1eedi\/r\u00fat ti\u1ebft ki\u1ec7m, chuy\u1ec3n kho\u1ea3n trong n\u01b0\u1edbc v\u00e0 qu\u1ed1c t\u1ebf. \u0110\u00e2y l\u00e0 vai tr\u00f2 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh tr\u1ef1c ti\u1ebfp b\u1edfi Lu\u1eadt c\u00e1c t\u1ed5 ch\u1ee9c t\u00edn d\u1ee5ng 2010 (s\u1eeda \u0111\u1ed5i 2017) v\u00e0 c\u00e1c quy \u0111\u1ecbnh n\u1ed9i b\u1ed9 c\u1ee7a Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc (SBV) v\u1ec1 quy tr\u00ecnh ki\u1ec3m \u0111\u1ebfm, \u0111\u1ed1i chi\u1ebfu ch\u1ee9ng t\u1eeb. Ngo\u00e0i nghi\u1ec7p v\u1ee5 giao d\u1ecbch, Teller c\u00f2n \u0111\u1ea3m nh\u1eadn t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m c\u01a1 b\u1ea3n v\u00e0 l\u00e0 \u0111i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, k\u1ef9 n\u0103ng giao ti\u1ebfp \u2013 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac v\u00e0 s\u1ef1 c\u1ea9n th\u1eadn v\u1edbi con s\u1ed1 \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 ngang nhau.<\/p>\n\n\n\n

2. Nh\u00f3m c\u00e2u h\u1ecfi gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 \u0111\u1ed9ng l\u1ef1c<\/h2>\n\n\n\n

Nh\u00f3m n\u00e0y th\u01b0\u1eddng m\u1edf \u0111\u1ea7u bu\u1ed5i ph\u1ecfng v\u1ea5n, m\u1ee5c \u0111\u00edch \u0111\u1ec3 nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng di\u1ec5n \u0111\u1ea1t, m\u1ee9c \u0111\u1ed9 chu\u1ea9n b\u1ecb v\u00e0 s\u1ef1 ph\u00f9 h\u1ee3p v\u0103n h\u00f3a. \u1ee8ng vi\u00ean n\u00ean tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn 60 \u2013 90 gi\u00e2y, c\u00f3 c\u1ea5u tr\u00fac r\u00f5 r\u00e0ng: h\u1ecdc v\u1ea5n \u2192 kinh nghi\u1ec7m li\u00ean quan \u2192 l\u00fd do ch\u1ecdn ng\u00e0nh ng\u00e2n h\u00e0ng \u2192 m\u1ee5c ti\u00eau ngh\u1ec1 nghi\u1ec7p.<\/p>\n\n\n\n

\u2013 “V\u00ec sao b\u1ea1n ch\u1ecdn ng\u00e0nh ng\u00e2n h\u00e0ng?”<\/strong> \u2013 n\u00ean nh\u1ea5n v\u00e0o y\u1ebfu t\u1ed1 ng\u00e0nh ng\u00e2n h\u00e0ng ph\u00e1t tri\u1ec3n nhanh sau c\u1ea3i c\u00e1ch Basel III, c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn minh b\u1ea1ch, thay v\u00ec n\u00f3i chung chung “v\u00ec th\u00edch con s\u1ed1”.<\/p>\n\n\n\n

\u2013 “\u0110i\u1ec3m m\u1ea1nh khi giao ti\u1ebfp kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 g\u00ec?”<\/strong> \u2013 n\u00eau 1 \u2013 2 \u0111i\u1ec3m c\u1ee5 th\u1ec3 (ki\u00ean nh\u1eabn, kh\u1ea3 n\u0103ng l\u1eafng nghe, x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i) v\u00e0 minh h\u1ecda b\u1eb1ng m\u1ed9t t\u00ecnh hu\u1ed1ng th\u1eadt t\u1eeb kinh nghi\u1ec7m part-time ho\u1eb7c th\u1ef1c t\u1eadp.<\/p>\n\n\n\n

\u2013 “V\u00ec sao b\u1ea1n ch\u1ecdn ng\u00e2n h\u00e0ng ch\u00fang t\u00f4i?”<\/strong> \u2013 n\u00ean \u0111\u1ec1 c\u1eadp 2 \u2013 3 th\u00f4ng tin c\u1ee5 th\u1ec3: th\u1ecb ph\u1ea7n, s\u1ea3n ph\u1ea9m ch\u1ee7 l\u1ef1c (Bancassurance, th\u1ebb t\u00edn d\u1ee5ng cao c\u1ea5p, d\u1ecbch v\u1ee5 Priority), gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a ng\u00e2n h\u00e0ng \u0111ang \u1ee9ng tuy\u1ec3n.<\/p>\n\n\n\n

3. Nh\u00f3m c\u00e2u h\u1ecfi nghi\u1ec7p v\u1ee5 ng\u00e2n h\u00e0ng<\/h2>\n\n\n\n

\u0110\u00e2y l\u00e0 nh\u00f3m “kh\u00f3 nh\u1eb1n” v\u1edbi \u1ee9ng vi\u00ean kh\u00f4ng h\u1ecdc chuy\u00ean ng\u00e0nh T\u00e0i ch\u00ednh \u2013 Ng\u00e2n h\u00e0ng. Nh\u00e0 tuy\u1ec3n d\u1ee5ng k\u1ef3 v\u1ecdng \u1ee9ng vi\u00ean n\u1eafm v\u1eefng c\u00e1c kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n v\u00e0 quy tr\u00ecnh t\u1ea1i qu\u1ea7y. Ng\u01b0\u1eddi t\u00ecm vi\u1ec7c c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c v\u1ecb tr\u00ed tuy\u1ec3n d\u1ee5ng t\u1ea1i chuy\u00ean m\u1ee5c vi\u1ec7c l\u00e0m Ng\u00e2n h\u00e0ng \u2013 Ch\u1ee9ng kho\u00e1n<\/a> \u0111\u1ec3 h\u00ecnh dung r\u00f5 h\u01a1n y\u00eau c\u1ea7u ki\u1ebfn th\u1ee9c v\u00e0 m\u1ee9c l\u01b0\u01a1ng kh\u1edfi \u0111i\u1ec3m.<\/p>\n\n\n\n

\u2013 “Ph\u00e2n bi\u1ec7t th\u1ebb ghi n\u1ee3 (Debit Card) v\u00e0 th\u1ebb t\u00edn d\u1ee5ng (Credit Card)?”<\/strong> \u2013 tr\u1ea3 l\u1eddi theo 3 ti\u00eau ch\u00ed: ngu\u1ed3n ti\u1ec1n s\u1eed d\u1ee5ng (s\u1ed1 d\u01b0 t\u00e0i kho\u1ea3n vs h\u1ea1n m\u1ee9c \u0111\u01b0\u1ee3c c\u1ea5p), th\u1eddi \u0111i\u1ec3m thanh to\u00e1n v\u00e0 m\u1ee9c ph\u00ed th\u01b0\u1eddng ni\u00ean.<\/p>\n\n\n\n

\u2013 “Quy tr\u00ecnh x\u1eed l\u00fd kh\u00e1ch h\u00e0ng g\u1eedi ti\u1ebft ki\u1ec7m g\u1ed3m nh\u1eefng b\u01b0\u1edbc n\u00e0o?”<\/strong> \u2013 n\u00eau \u0111\u1ee7 5 b\u01b0\u1edbc: x\u00e1c minh CCCD\/CMND, ki\u1ec3m tra th\u00f4ng tin tr\u00ean T24\/Corebanking, in phi\u1ebfu g\u1eedi ti\u1ec1n, ki\u1ec3m \u0111\u1ebfm ti\u1ec1n m\u1eb7t 2 l\u1ea7n (giao d\u1ecbch vi\u00ean + ki\u1ec3m so\u00e1t vi\u00ean), giao s\u1ed5 v\u00e0 l\u01b0u ch\u1ee9ng t\u1eeb.<\/p>\n\n\n\n

\u2013 “KYC v\u00e0 AML l\u00e0 g\u00ec, v\u00ec sao quan tr\u1ecdng v\u1edbi giao d\u1ecbch vi\u00ean?”<\/strong> \u2013 KYC (Know Your Customer) l\u00e0 quy tr\u00ecnh x\u00e1c minh danh t\u00ednh kh\u00e1ch h\u00e0ng, AML (Anti-Money Laundering) l\u00e0 ph\u00f2ng ch\u1ed1ng r\u1eeda ti\u1ec1n theo Lu\u1eadt Ph\u00f2ng ch\u1ed1ng r\u1eeda ti\u1ec1n 2022. Giao d\u1ecbch vi\u00ean l\u00e0 tuy\u1ebfn ph\u00f2ng th\u1ee7 \u0111\u1ea7u ti\u00ean, c\u00f3 tr\u00e1ch nhi\u1ec7m b\u00e1o c\u00e1o giao d\u1ecbch \u0111\u00e1ng ng\u1edd qua h\u1ec7 th\u1ed1ng n\u1ed9i b\u1ed9.<\/p>\n\n\n\n

\u2013 “L\u00e3i su\u1ea5t danh ngh\u0129a kh\u00e1c l\u00e3i su\u1ea5t th\u1ef1c t\u1ebf ra sao?”<\/strong> \u2013 l\u00e3i su\u1ea5t danh ngh\u0129a l\u00e0 con s\u1ed1 c\u00f4ng b\u1ed1 tr\u00ean h\u1ee3p \u0111\u1ed3ng, l\u00e3i su\u1ea5t th\u1ef1c t\u1ebf \u0111\u00e3 tr\u1eeb l\u1ea1m ph\u00e1t theo c\u00f4ng th\u1ee9c Fisher.<\/p>\n\n\n\n

4. Nh\u00f3m c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<\/h2>\n\n\n\n

C\u00e2u h\u1ecfi t\u00ecnh hu\u1ed1ng (Situational Question) chi\u1ebfm kho\u1ea3ng 30% th\u1eddi l\u01b0\u1ee3ng ph\u1ecfng v\u1ea5n v\u00e0 l\u00e0 ph\u1ea7n ph\u00e2n lo\u1ea1i \u1ee9ng vi\u00ean r\u00f5 nh\u1ea5t. C\u00e1ch tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb l\u00e0 theo c\u1ea5u tr\u00fac STAR (Situation \u2013 Task \u2013 Action \u2013 Result), nh\u1ea5n m\u1ea1nh h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 thay v\u00ec k\u1ebft lu\u1eadn chung chung.<\/p>\n\n\n\n

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L\u01b0u \u00fd khi tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi t\u00ecnh hu\u1ed1ng<\/strong><\/p>\n

\u2013 Tr\u00e1nh tr\u1ea3 l\u1eddi “em s\u1ebd b\u00e1o c\u1ea5p tr\u00ean” cho m\u1ecdi t\u00ecnh hu\u1ed1ng \u2013 nh\u00e0 tuy\u1ec3n d\u1ee5ng c\u1ea7n th\u1ea5y b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 x\u1eed l\u00fd \u1edf m\u1ee9c \u0111\u1ed9 giao d\u1ecbch vi\u00ean tr\u01b0\u1edbc khi c\u1ea7n leo thang.<\/p>\n

\u2013 Khi kh\u00f4ng bi\u1ebft c\u00e2u tr\u1ea3 l\u1eddi, h\u00e3y trung th\u1ef1c th\u1eeba nh\u1eadn v\u00e0 n\u00eau c\u00e1ch b\u1ea1n s\u1ebd tra c\u1ee9u (S\u1ed5 tay nghi\u1ec7p v\u1ee5, h\u1ec7 th\u1ed1ng T24, h\u1ecfi ki\u1ec3m so\u00e1t vi\u00ean) thay v\u00ec “\u0111o\u00e1n b\u1eeba”.<\/p>\n<\/div>\n\n\n\n

\u2013 “Kh\u00e1ch h\u00e0ng n\u00f3ng gi\u1eadn v\u00ec ph\u1ea3i ch\u1edd l\u00e2u, b\u1ea1n x\u1eed l\u00fd ra sao?”<\/strong> \u2013 n\u00ean tr\u1ea3 l\u1eddi theo 3 b\u01b0\u1edbc: xin l\u1ed7i v\u00e0 ghi nh\u1eadn c\u1ea3m x\u00fac kh\u00e1ch, gi\u1ea3i th\u00edch nguy\u00ean nh\u00e2n (h\u1ec7 th\u1ed1ng \u0111ang x\u1eed l\u00fd l\u1ec7nh l\u1edbn, \u0111o\u00e0n kh\u00e1ch tr\u01b0\u1edbc c\u1ea7n x\u00e1c minh nhi\u1ec1u b\u01b0\u1edbc), \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p (\u01b0u ti\u00ean giao d\u1ecbch nhanh, h\u1eb9n khung gi\u1edd th\u1ea5p \u0111i\u1ec3m).<\/p>\n\n\n\n

\u2013 “Ph\u00e1t hi\u1ec7n ti\u1ec1n gi\u1ea3 trong giao d\u1ecbch n\u1ed9p ti\u1ec1n m\u1eb7t, b\u1ea1n l\u00e0m g\u00ec?”<\/strong> \u2013 tu\u00e2n th\u1ee7 Th\u00f4ng t\u01b0 28\/2013\/TT-NHNN: gi\u1eef l\u1ea1i t\u1edd ti\u1ec1n nghi gi\u1ea3, ghi bi\u00ean b\u1ea3n c\u00f3 ch\u1eef k\u00fd kh\u00e1ch h\u00e0ng, b\u00e1o ki\u1ec3m so\u00e1t vi\u00ean v\u00e0 Ph\u00f2ng K\u1ebf to\u00e1n \u2013 Qu\u1ef9, kh\u00f4ng tr\u1ea3 l\u1ea1i t\u1edd ti\u1ec1n gi\u1ea3 cho kh\u00e1ch trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p.<\/p>\n\n\n\n

\u2013 “N\u1ebfu cu\u1ed1i ng\u00e0y ph\u00e1t hi\u1ec7n th\u1eeba\/thi\u1ebfu qu\u1ef9 ti\u1ec1n m\u1eb7t, b\u1ea1n x\u1eed l\u00fd th\u1ebf n\u00e0o?”<\/strong> \u2013 \u0111\u1ed1i chi\u1ebfu l\u1ea1i nh\u1eadt k\u00fd giao d\u1ecbch trong ng\u00e0y, ki\u1ec3m tra camera, b\u00e1o ki\u1ec3m so\u00e1t vi\u00ean l\u1eadp bi\u00ean b\u1ea3n v\u00e0 x\u1eed l\u00fd theo quy tr\u00ecnh n\u1ed9i b\u1ed9 \u2013 kh\u00f4ng t\u1ef1 \u00fd b\u00f9 ti\u1ec1n v\u00e0o qu\u1ef9.<\/p>\n\n\n\n

5. Nh\u00f3m c\u00e2u h\u1ecfi ti\u1ebfng Anh cho ng\u00e2n h\u00e0ng n\u01b0\u1edbc ngo\u00e0i<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

V\u1edbi \u1ee9ng vi\u00ean \u1ee9ng tuy\u1ec3n v\u00e0o HSBC, Standard Chartered, Shinhan Bank, UOB hay kh\u1ed1i Priority\/Premier c\u1ee7a ng\u00e2n h\u00e0ng n\u1ed9i, v\u00f2ng ph\u1ecfng v\u1ea5n th\u01b0\u1eddng c\u00f3 5 \u2013 10 ph\u00fat ti\u1ebfng Anh \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng qu\u1ed1c t\u1ebf. Tr\u00ecnh \u0111\u1ed9 y\u00eau c\u1ea7u th\u01b0\u1eddng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng IELTS 6.0 ho\u1eb7c TOEIC 700 tr\u1edf l\u00ean.<\/p>\n\n\n\n

\n

C\u00e2u tr\u1ea3 l\u1eddi ti\u1ebfng Anh kh\u00f4ng c\u1ea7n ph\u1ee9c t\u1ea1p v\u1ec1 ng\u1eef ph\u00e1p; \u0111i\u1ec1u nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 cao l\u00e0 ph\u00e1t \u00e2m r\u00f5, d\u00f9ng \u0111\u00fang thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh v\u00e0 ph\u1ea3n x\u1ea1 t\u1ef1 nhi\u00ean trong v\u00f2ng 5 \u2013 7 gi\u00e2y sau c\u00e2u h\u1ecfi.<\/p>\n<\/blockquote>\n\n\n\n

\u2013 “Could you briefly introduce yourself?”<\/strong> \u2013 tr\u1ea3 l\u1eddi 45 \u2013 60 gi\u00e2y b\u1eb1ng ti\u1ebfng Anh, \u0111\u1ec1 c\u1eadp h\u1ecdc v\u1ea5n, kinh nghi\u1ec7m li\u00ean quan v\u00e0 l\u00fd do ch\u1ecdn v\u1ecb tr\u00ed Teller; tr\u00e1nh h\u1ecdc thu\u1ed9c l\u00f2ng qu\u00e1 l\u1ed9 li\u1ec5u.<\/p>\n\n\n\n

\u2013 “How would you handle a foreign customer who doesn’t speak Vietnamese?”<\/strong> \u2013 n\u00eau r\u00f5: ch\u00e0o theo chu\u1ea9n c\u1ee7a ng\u00e2n h\u00e0ng, d\u00f9ng ti\u1ebfng Anh \u1edf m\u1ee9c c\u01a1 b\u1ea3n, s\u1eed d\u1ee5ng bi\u1ec3u m\u1eabu song ng\u1eef v\u00e0 \u0111\u1ec1 ngh\u1ecb h\u1ed7 tr\u1ee3 t\u1eeb Customer Service n\u1ebfu giao d\u1ecbch ph\u1ee9c t\u1ea1p.<\/p>\n\n\n\n

\u2013 “What is the difference between a savings account and a current account?”<\/strong> \u2013 tr\u1ea3 l\u1eddi ng\u1eafn 2 \u2013 3 c\u00e2u: savings account c\u00f3 l\u00e3i su\u1ea5t nh\u01b0ng gi\u1edbi h\u1ea1n s\u1ed1 l\u1ea7n r\u00fat, current account d\u00f9ng cho giao d\u1ecbch th\u01b0\u1eddng xuy\u00ean, th\u01b0\u1eddng kh\u00f4ng l\u00e3i ho\u1eb7c l\u00e3i kh\u00f4ng k\u1ef3 h\u1ea1n.<\/p>\n\n\n\n

6. L\u01b0u \u00fd chu\u1ea9n b\u1ecb tr\u01b0\u1edbc ph\u1ecfng v\u1ea5n<\/h2>\n\n\n\n

Ph\u1ecfng v\u1ea5n ng\u00e2n h\u00e0ng \u0111\u1eb7c bi\u1ec7t kh\u1eaft khe v\u1ec1 t\u00e1c phong v\u00e0 th\u00e1i \u0111\u1ed9. \u1ee8ng vi\u00ean n\u00ean \u0111\u1ea7u t\u01b0 cho c\u1ea3 ph\u1ea7n “h\u00ecnh th\u1ee9c” l\u1eabn “n\u1ed9i dung” \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ed3ng nh\u1ea5t v\u1edbi gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a ng\u00e0nh. Ngo\u00e0i vi\u1ec7c \u00f4n nghi\u1ec7p v\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n th\u01b0\u1eddng g\u1eb7p<\/a> \u0111\u1ec3 m\u1edf r\u1ed9ng kho c\u00e2u tr\u1ea3 l\u1eddi cho ph\u1ea7n h\u1ecfi m\u1edf.<\/p>\n\n\n\n

\n

G\u1ee3i \u00fd chu\u1ea9n b\u1ecb 24 gi\u1edd tr\u01b0\u1edbc ph\u1ecfng v\u1ea5n<\/strong><\/p>\n

\u2013 Trang ph\u1ee5c formal: nam m\u1eb7c \u00e1o s\u01a1 mi tr\u1eafng, qu\u1ea7n t\u00e2y s\u1eadm m\u00e0u, c\u00e0 v\u1ea1t t\u1ed1i; n\u1eef m\u1eb7c \u00e1o s\u01a1 mi v\u00e0 ch\u00e2n v\u00e1y b\u00fat ch\u00ec ho\u1eb7c qu\u1ea7n t\u00e2y d\u00e0i ngang g\u1ed1i.<\/p>\n

\u2013 Tra c\u1ee9u b\u00e1o c\u00e1o th\u01b0\u1eddng ni\u00ean (Annual Report) c\u1ee7a ng\u00e2n h\u00e0ng \u0111\u1ec3 n\u1eafm 3 con s\u1ed1: t\u1ed5ng t\u00e0i s\u1ea3n, l\u1ee3i nhu\u1eadn tr\u01b0\u1edbc thu\u1ebf, th\u1ecb ph\u1ea7n huy \u0111\u1ed9ng \u2013 cho vay.<\/p>\n

\u2013 Chu\u1ea9n b\u1ecb 2 \u2013 3 c\u00e2u h\u1ecfi ng\u01b0\u1ee3c d\u00e0nh cho nh\u00e0 tuy\u1ec3n d\u1ee5ng (l\u1ed9 tr\u00ecnh \u0111\u00e0o t\u1ea1o, m\u00f4 h\u00ecnh KPI, c\u01a1 h\u1ed9i lu\u00e2n chuy\u1ec3n v\u1ecb tr\u00ed) \u2013 \u0111\u00e2y l\u00e0 y\u1ebfu t\u1ed1 th\u01b0\u1eddng khi\u1ebfn \u1ee9ng vi\u00ean ghi \u0111i\u1ec3m cu\u1ed1i bu\u1ed5i.<\/p>\n<\/div>\n\n\n\n

B\u00ean c\u1ea1nh \u0111\u00f3, \u1ee9ng vi\u00ean n\u00ean in s\u1eb5n 2 \u2013 3 b\u1ea3n CV c\u1ee9ng v\u00e0 s\u1eafp x\u1ebfp gi\u1ea5y t\u1edd t\u00f9y th\u00e2n v\u00e0o folder ri\u00eang \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p ngay t\u1eeb kh\u00e2u ki\u1ec3m tra gi\u1ea5y t\u1edd.<\/p>\n\n\n\n

7. Th\u1ecb tr\u01b0\u1eddng ngh\u1ec1 Giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng tr\u00ean CareerLink<\/h2>\n\n\n\n

D\u1eef li\u1ec7u kh\u1ea3o s\u00e1t t\u1eeb CareerLink \u1edf chuy\u00ean m\u1ee5c Ng\u00e2n h\u00e0ng \u2013 Ch\u1ee9ng kho\u00e1n cho th\u1ea5y nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed giao d\u1ecbch vi\u00ean v\u00e0 c\u00e1c vai tr\u00f2 li\u00ean quan v\u1eabn duy tr\u00ec \u1ed5n \u0111\u1ecbnh. C\u00e1c tin tuy\u1ec3n d\u1ee5ng t\u1eadp trung t\u1ea1i H\u00e0 N\u1ed9i, TP HCM, H\u1eadu Giang, V\u0169ng T\u00e0u, C\u1ea7n Th\u01a1 \u2013 t\u01b0\u01a1ng \u1ee9ng m\u1ea1ng l\u01b0\u1edbi chi nh\u00e1nh c\u00e1c ng\u00e2n h\u00e0ng \u0111ang m\u1edf r\u1ed9ng k\u00eanh Bancassurance.<\/p>\n\n\n\n

\n\n\n
Ch\u1ec9 s\u1ed1<\/th>D\u1eef li\u1ec7u tham kh\u1ea3o<\/th><\/tr>\n<\/thead>\n
S\u1ed1 tin \u0111ang tuy\u1ec3n<\/strong><\/td>Kho\u1ea3ng 1.019 tin (th\u1eddi \u0111i\u1ec3m kh\u1ea3o s\u00e1t)<\/td><\/tr>\n
Kho\u1ea3ng l\u01b0\u01a1ng ph\u1ed5 bi\u1ebfn<\/strong><\/td>8,3 \u2013 17,9 tri\u1ec7u\/th\u00e1ng (ch\u01b0a g\u1ed3m hoa h\u1ed3ng\/th\u01b0\u1edfng KPI)<\/td><\/tr>\n
Khu v\u1ef1c tuy\u1ec3n nhi\u1ec1u<\/strong><\/td>H\u00e0 N\u1ed9i, H\u1ed3 Ch\u00ed Minh, H\u1eadu Giang, V\u0169ng T\u00e0u, C\u1ea7n Th\u01a1<\/td><\/tr>\n
C\u00f4ng ty tuy\u1ec3n n\u1ed5i b\u1eadt<\/strong><\/td>Sun Life Vi\u1ec7t Nam, Manulife Vi\u1ec7t Nam, c\u00e1c chi nh\u00e1nh VietinBank \u2013 ACB \u2013 TPBank<\/td><\/tr>\n
H\u00ecnh th\u1ee9c tuy\u1ec3n d\u1ee5ng ph\u1ed5 bi\u1ebfn<\/strong><\/td>To\u00e0n th\u1eddi gian, l\u00e0m vi\u1ec7c t\u1ea1i chi nh\u00e1nh ho\u1eb7c Bancassurance counter<\/td><\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n\n\n

C\u00f3 th\u1ec3 th\u1ea5y nh\u00f3m tin tuy\u1ec3n d\u1ee5ng li\u00ean quan \u0111\u1ebfn Bancassurance \u0111ang chi\u1ebfm t\u1ef7 tr\u1ecdng \u0111\u00e1ng k\u1ec3, m\u1edf th\u00eam h\u01b0\u1edbng ph\u00e1t tri\u1ec3n cho giao d\u1ecbch vi\u00ean c\u00f3 thi\u00ean h\u01b0\u1edbng t\u01b0 v\u1ea5n \u2013 kinh doanh. \u1ee8ng vi\u00ean tr\u1ebb n\u00ean xem \u0111\u00e2y l\u00e0 m\u1ed9t k\u00eanh th\u1eed s\u1ee9c tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh ch\u1ecdn l\u1ed9 tr\u00ecnh thu\u1ea7n Teller hay r\u1ebd sang chuy\u00ean vi\u00ean kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

8. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n\n\n\n

1. M\u1ee9c l\u01b0\u01a1ng kh\u1edfi \u0111i\u1ec3m giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng n\u1ed9i v\u00e0 ngo\u1ea1i kh\u00e1c nhau ra sao?<\/em><\/strong><\/p>\n\n\n\n

Theo d\u1eef li\u1ec7u tr\u00ean CareerLink, kho\u1ea3ng l\u01b0\u01a1ng ph\u1ed5 bi\u1ebfn cho v\u1ecb tr\u00ed giao d\u1ecbch vi\u00ean dao \u0111\u1ed9ng 8,3 \u2013 17,9 tri\u1ec7u\/th\u00e1ng. Ng\u00e2n h\u00e0ng n\u1ed9i th\u01b0\u1eddng kh\u1edfi \u0111i\u1ec3m 8 \u2013 12 tri\u1ec7u\/th\u00e1ng k\u00e8m th\u01b0\u1edfng KPI qu\u00fd; ng\u00e2n h\u00e0ng n\u01b0\u1edbc ngo\u00e0i (HSBC, Standard Chartered, Shinhan) th\u01b0\u1eddng cao h\u01a1n 20 \u2013 40% nh\u1edd ph\u1ee5 c\u1ea5p ngo\u1ea1i ng\u1eef v\u00e0 th\u01b0\u1edfng theo b\u1eadc, nh\u01b0ng y\u00eau c\u1ea7u IELTS\/TOEIC t\u01b0\u01a1ng \u1ee9ng.<\/p>\n\n\n\n

2. C\u00f3 n\u00ean thi giao d\u1ecbch vi\u00ean n\u1ebfu kh\u00f4ng h\u1ecdc chuy\u00ean ng\u00e0nh T\u00e0i ch\u00ednh \u2013 Ng\u00e2n h\u00e0ng?<\/em><\/strong><\/p>\n\n\n\n

C\u00f3 th\u1ec3. Nhi\u1ec1u ng\u00e2n h\u00e0ng v\u1eabn m\u1edf r\u1ed9ng tuy\u1ec3n c\u1eed nh\u00e2n c\u00e1c ng\u00e0nh Kinh t\u1ebf, K\u1ebf to\u00e1n, Qu\u1ea3n tr\u1ecb kinh doanh, Ngo\u1ea1i th\u01b0\u01a1ng, th\u1eadm ch\u00ed ng\u00e0nh Ng\u00f4n ng\u1eef. Tuy nhi\u00ean, \u1ee9ng vi\u00ean tr\u00e1i ng\u00e0nh c\u1ea7n \u0111\u1ea7u t\u01b0 th\u00eam 2 \u2013 3 th\u00e1ng t\u1ef1 h\u1ecdc c\u00e1c m\u00f4n nghi\u1ec7p v\u1ee5 c\u01a1 b\u1ea3n (Nguy\u00ean l\u00fd k\u1ebf to\u00e1n, Ti\u1ec1n t\u1ec7 \u2013 Ng\u00e2n h\u00e0ng) v\u00e0 tham gia kho\u00e1 Teller n\u1ed9i b\u1ed9 do ng\u00e2n h\u00e0ng t\u1ed5 ch\u1ee9c sau khi tr\u00fang tuy\u1ec3n.<\/p>\n\n\n\n

3. L\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn c\u1ee7a giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng ra sao?<\/em><\/strong><\/p>\n\n\n\n

L\u1ed9 tr\u00ecnh ph\u1ed5 bi\u1ebfn g\u1ed3m 4 b\u1eadc: Giao d\u1ecbch vi\u00ean (1 \u2013 3 n\u0103m) \u2192 Ki\u1ec3m so\u00e1t vi\u00ean (Senior Teller, 3 \u2013 5 n\u0103m) \u2192 Chuy\u00ean vi\u00ean kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n ho\u1eb7c Tr\u01b0\u1edfng qu\u1ef9 ch\u00ednh (5 \u2013 8 n\u0103m) \u2192 Tr\u01b0\u1edfng\/Ph\u00f3 ph\u00f2ng Giao d\u1ecbch (8+ n\u0103m). M\u1ed9t s\u1ed1 \u1ee9ng vi\u00ean c\u00f3 th\u1ec3 r\u1ebd ngang sang Bancassurance, Customer Experience ho\u1eb7c Internal Audit \u0111\u1ec3 m\u1edf r\u1ed9ng c\u01a1 h\u1ed9i.<\/p>\n\n\n\n

T\u00f3m l\u1ea1i, c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n giao d\u1ecbch vi\u00ean<\/strong> kh\u00f4ng qu\u00e1 h\u00f3c b\u00faa n\u1ebfu \u1ee9ng vi\u00ean chu\u1ea9n b\u1ecb b\u00e0i b\u1ea3n theo 5 nh\u00f3m ch\u1ee7 \u0111\u1ec1: gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n, nghi\u1ec7p v\u1ee5, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, ti\u1ebfng Anh v\u00e0 \u0111\u1ed9ng l\u1ef1c g\u1eafn b\u00f3. H\u00e3y \u0111\u1ea7u t\u01b0 th\u1eddi gian \u00f4n c\u00e1c kh\u00e1i ni\u1ec7m c\u1ed1t l\u00f5i nh\u01b0 KYC \u2013 AML, ph\u00e2n bi\u1ec7t s\u1ea3n ph\u1ea9m ti\u1ec1n g\u1eedi \u2013 t\u00edn d\u1ee5ng, \u0111\u1ed3ng th\u1eddi luy\u1ec7n ph\u1ea3n x\u1ea1 t\u00ecnh hu\u1ed1ng theo c\u1ea5u tr\u00fac STAR. Khi \u0111\u00f3, c\u01a1 h\u1ed9i nh\u1eadn offer Teller t\u1ea1i c\u00e1c ng\u00e2n h\u00e0ng \u0111ang tuy\u1ec3n s\u1ebd r\u00f5 r\u00e0ng h\u01a1n.<\/p>\n\n\n\n

Minh An<\/strong><\/p>\n\n\n\n

N\u1ed9i dung trong b\u00e0i mang t\u00ednh tham kh\u1ea3o. Th\u00f4ng tin l\u01b0\u01a1ng v\u00e0 s\u1ed1 li\u1ec7u tuy\u1ec3n d\u1ee5ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo th\u1eddi \u0111i\u1ec3m v\u00e0 doanh nghi\u1ec7p c\u1ee5 th\u1ec3.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1ed9 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n giao d\u1ecbch vi\u00ean ng\u00e2n h\u00e0ng ph\u1ed5 bi\u1ebfn: gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n, nghi\u1ec7p v\u1ee5, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, ti\u1ebfng Anh, k\u00e8m g\u1ee3i \u00fd tr\u1ea3 l\u1eddi chuy\u00ean nghi\u1ec7p.<\/p>\n","protected":false},"author":58,"featured_media":21032,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-20964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-phong-van-viec-lam"],"_links":{"self":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts\/20964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/comments?post=20964"}],"version-history":[{"count":7,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts\/20964\/revisions"}],"predecessor-version":[{"id":21068,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts\/20964\/revisions\/21068"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/media\/21032"}],"wp:attachment":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/media?parent=20964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/categories?post=20964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/tags?post=20964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}