{"id":18951,"date":"2026-05-04T08:48:53","date_gmt":"2026-05-04T01:48:53","guid":{"rendered":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/tim-viec\/mau-kich-ban-telesales"},"modified":"2026-05-28T12:01:41","modified_gmt":"2026-05-28T05:01:41","slug":"mau-kich-ban-telesales","status":"publish","type":"post","link":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/goc-ky-nang\/mau-kich-ban-telesales","title":{"rendered":"M\u1eabu k\u1ecbch b\u1ea3n telesales \u2013 6 ph\u1ea7n chu\u1ea9n v\u00e0 x\u1eed l\u00fd 7 ph\u1ea3n \u0111\u1ed1i"},"content":{"rendered":"\n

Telesales (B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i) l\u00e0 m\u1ed9t trong nh\u1eefng k\u00eanh ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 t\u1ea1i Vi\u1ec7t Nam, \u0111\u1eb7c bi\u1ec7t v\u1edbi c\u00e1c ng\u00e0nh t\u00e0i ch\u00ednh \u2013 b\u1ea3o hi\u1ec3m \u2013 B\u0110S \u2013 gi\u00e1o d\u1ee5c. Theo d\u1eef li\u1ec7u CareerLink (05\/2026), chuy\u00ean m\u1ee5c T\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 g\u1ea7n 779 tin tuy\u1ec3n d\u1ee5ng, trong \u0111\u00f3 v\u1ecb tr\u00ed Telesales chi\u1ebfm 25\u201335%. M\u1ed9t m\u1eabu k\u1ecbch b\u1ea3n telesales<\/strong> chu\u1ea9n n\u0103m 2026 c\u1ea7n linh ho\u1ea1t theo lo\u1ea1i s\u1ea3n ph\u1ea9m, ph\u00e2n bi\u1ec7t r\u00f5 inbound v\u00e0 outbound, \u0111\u1ed3ng th\u1eddi tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh cu\u1ed9c g\u1ecdi c\u1ee7a Lu\u1eadt B\u1ea3o v\u1ec7 Ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 Ngh\u1ecb \u0111\u1ecbnh 91\/2020\/N\u0110-CP v\u1ec1 tin nh\u1eafn r\u00e1c.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
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T\u1ed5ng quan nhanh:<\/strong><\/p>\n

\u2013 K\u1ecbch b\u1ea3n chu\u1ea9n g\u1ed3m 6 ph\u1ea7n: ch\u00e0o h\u1ecfi (5\u201310s), gi\u1edbi thi\u1ec7u (15\u201320s), nhu c\u1ea7u (60\u201390s), gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m (60\u201390s), x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i (linh ho\u1ea1t), ch\u1ed1t deal\/l\u1ecbch h\u1eb9n (30s).<\/p>\n

\u2013 CR (conversion rate) trung b\u00ecnh ng\u00e0nh 2026: t\u00e0i ch\u00ednh ti\u00eau d\u00f9ng 5\u201312%, b\u1ea3o hi\u1ec3m 3\u20138%, B\u0110S 1\u20134%, gi\u00e1o d\u1ee5c 6\u201312%.<\/p>\n

\u2013 L\u01b0\u01a1ng Telesales 2026 (CRL Q2): c\u1ee9ng 8\u201314 tri\u1ec7u + th\u01b0\u1edfng 2\u201310 tri\u1ec7u\/th\u00e1ng theo doanh s\u1ed1.<\/p>\n

\u2013 Theo Ngh\u1ecb \u0111\u1ecbnh 91\/2020\/N\u0110-CP, agent telesales ph\u1ea3i tu\u00e2n th\u1ee7 gi\u1edd g\u1ecdi (8h\u201322h), kh\u00f4ng g\u1ecdi cu\u1ed9c t\u1ef1 \u0111\u1ed9ng ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ed3ng \u00fd.<\/p>\n<\/div>\n\n\n\n

1. C\u1ea5u tr\u00fac k\u1ecbch b\u1ea3n telesales chu\u1ea9n 6 ph\u1ea7n<\/h2>\n\n\n\n

Ph\u00e2n t\u00edch 30 k\u1ecbch b\u1ea3n telesales c\u1ee7a c\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh \u2013 b\u1ea3o hi\u1ec3m \u2013 B\u0110S Vi\u1ec7t Nam n\u0103m 2026 cho th\u1ea5y k\u1ecbch b\u1ea3n hi\u1ec7u qu\u1ea3 nh\u1ea5t tu\u00e2n theo c\u1ea5u tr\u00fac 6 ph\u1ea7n. C\u1ea5u tr\u00fac n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c tinh ch\u1ec9nh qua 5\u201310 n\u0103m th\u1ef1c t\u1ebf t\u1ea1i c\u00e1c trung t\u00e2m contact l\u1edbn (FE Credit, Home Credit, Mcredit, Vinpearl, Vinhomes…).<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n\n
Ph\u1ea7n<\/th>\nM\u1ee5c ti\u00eau<\/th>\nTh\u1eddi gian khuy\u1ebfn ngh\u1ecb<\/th>\n<\/tr>\n<\/thead>\n
1. Ch\u00e0o h\u1ecfi + x\u00e1c nh\u1eadn<\/td>\nT\u1ea1o thi\u1ec7n c\u1ea3m, x\u00e1c nh\u1eadn \u0111\u00fang ng\u01b0\u1eddi<\/td>\n5\u201310 gi\u00e2y<\/td>\n<\/tr>\n
2. Gi\u1edbi thi\u1ec7u m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi<\/td>\nN\u00f3i r\u00f5 ngay t\u00ean c\u00f4ng ty, m\u1ee5c \u0111\u00edch, kh\u00f4ng v\u00f2ng vo<\/td>\n15\u201320 gi\u00e2y<\/td>\n<\/tr>\n
3. Kh\u00e1m ph\u00e1 nhu c\u1ea7u (Discovery)<\/td>\n\u0110\u1eb7t 3\u20135 c\u00e2u h\u1ecfi m\u1edf \u0111\u1ec3 hi\u1ec3u pain point<\/td>\n60\u201390 gi\u00e2y<\/td>\n<\/tr>\n
4. Gi\u1edbi thi\u1ec7u gi\u1ea3i ph\u00e1p<\/td>\nMap s\u1ea3n ph\u1ea9m v\u1edbi pain point \u0111\u00e3 ph\u00e1t hi\u1ec7n<\/td>\n60\u201390 gi\u00e2y<\/td>\n<\/tr>\n
5. X\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i (Objection)<\/td>\nTr\u1ea3 l\u1eddi 5\u20137 ph\u1ea3n \u0111\u1ed1i ph\u1ed5 bi\u1ebfn nh\u1ea5t<\/td>\nLinh ho\u1ea1t 1\u20133 ph\u00fat<\/td>\n<\/tr>\n
6. Ch\u1ed1t deal ho\u1eb7c l\u1ecbch h\u1eb9n<\/td>\nCall-to-action r\u00f5 r\u00e0ng, c\u00f3 th\u1eddi h\u1ea1n<\/td>\n20\u201330 gi\u00e2y<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n\n\n

T\u1ed5ng cu\u1ed9c g\u1ecdi t\u1ed1t nh\u1ea5t n\u00ean 4\u20136 ph\u00fat \u2013 ng\u1eafn qu\u00e1 kh\u00f4ng \u0111\u1ee7 th\u00f4ng tin, d\u00e0i qu\u00e1 kh\u00e1ch m\u1ea5t ki\u00ean nh\u1eabn. Theo d\u1eef li\u1ec7u n\u1ed9i b\u1ed9 m\u1ed9t call center l\u1edbn t\u1ea1i HCM, cu\u1ed9c g\u1ecdi 5 ph\u00fat c\u00f3 CR cao g\u1ea5p 1.8 l\u1ea7n cu\u1ed9c g\u1ecdi 8 ph\u00fat tr\u1edf l\u00ean.<\/p>\n\n\n\n

2. M\u1eabu k\u1ecbch b\u1ea3n telesales t\u00e0i ch\u00ednh ti\u00eau d\u00f9ng (cho vay)<\/h2>\n\n\n\n

K\u1ecbch b\u1ea3n d\u01b0\u1edbi \u0111\u00e2y d\u00e0nh cho agent g\u1ecdi outbound ch\u00e0o vay ti\u1ec1n m\u1eb7t t\u1ea1i c\u00e1c c\u00f4ng ty t\u00e0i ch\u00ednh ti\u00eau d\u00f9ng. \u0110\u00e3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh tu\u00e2n th\u1ee7 Th\u00f4ng t\u01b0 39\/2016\/TT-NHNN v\u1ec1 cho vay ti\u00eau d\u00f9ng.<\/p>\n\n\n\n

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Ph\u1ea7n 1 \u2013 Ch\u00e0o h\u1ecfi (5s):<\/strong><\/p>\n\n\n\n

“Em ch\u00e0o anh\/ch\u1ecb! \u0110\u00e2y c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 m\u00e1y c\u1ee7a anh\/ch\u1ecb Nguy\u1ec5n V\u0103n A \u0111ang \u1edf qu\u1eadn 7, TP.HCM kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

Ph\u1ea7n 2 \u2013 Gi\u1edbi thi\u1ec7u (20s):<\/strong><\/p>\n\n\n\n

“D\u1ea1 em l\u00e0 Linh, g\u1ecdi t\u1eeb FE Credit chi nh\u00e1nh qu\u1eadn 1. H\u00f4m nay em g\u1ecdi \u0111\u1ec3 gi\u1edbi thi\u1ec7u ch\u01b0\u01a1ng tr\u00ecnh vay ti\u00eau d\u00f9ng t\u00edn ch\u1ea5p d\u00e0nh ri\u00eang cho kh\u00e1ch h\u00e0ng c\u00f3 thu nh\u1eadp \u1ed5n \u0111\u1ecbnh nh\u01b0 anh\/ch\u1ecb. H\u1ea1n m\u1ee9c t\u1edbi 70 tri\u1ec7u, th\u1ee7 t\u1ee5c \u0111\u01a1n gi\u1ea3n \u2013 kh\u00f4ng c\u1ea7n t\u00e0i s\u1ea3n \u0111\u1ea3m b\u1ea3o. Em xin ph\u00e9p trao \u0111\u1ed5i v\u1edbi anh\/ch\u1ecb 3\u20134 ph\u00fat c\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

Ph\u1ea7n 3 \u2013 Kh\u00e1m ph\u00e1 nhu c\u1ea7u (75s):<\/strong><\/p>\n\n\n\n

“Cho em h\u1ecfi anh\/ch\u1ecb c\u00f3 \u0111ang quan t\u00e2m \u0111\u1ebfn gi\u1ea3i ph\u00e1p t\u00e0i ch\u00ednh ng\u1eafn h\u1ea1n kh\u00f4ng \u1ea1? V\u00ed d\u1ee5 chu\u1ea9n b\u1ecb ti\u1ec1n cho vi\u1ec7c gia \u0111\u00ecnh, s\u1eeda nh\u00e0, kinh doanh nh\u1ecf?<\/p>\n\n\n\n

Anh\/ch\u1ecb \u0111ang l\u00e0m vi\u1ec7c t\u1ea1i doanh nghi\u1ec7p \u0111\u01b0\u1ee3c m\u1ea5y th\u00e1ng r\u1ed3i \u1ea1?<\/p>\n\n\n\n

L\u01b0\u01a1ng c\u1ee9ng h\u00e0ng th\u00e1ng c\u1ee7a anh\/ch\u1ecb t\u1ea7m bao nhi\u00eau? Em h\u1ecfi \u0111\u1ec3 t\u01b0 v\u1ea5n h\u1ea1n m\u1ee9c ph\u00f9 h\u1ee3p.”<\/p>\n\n\n\n

Ph\u1ea7n 4 \u2013 Gi\u1edbi thi\u1ec7u gi\u1ea3i ph\u00e1p (90s):<\/strong><\/p>\n\n\n\n

“V\u1edbi m\u1ee9c l\u01b0\u01a1ng c\u1ee7a anh\/ch\u1ecb, FE Credit c\u00f3 g\u00f3i vay 30\u201350 tri\u1ec7u, th\u1eddi h\u1ea1n 6\u201324 th\u00e1ng, l\u00e3i su\u1ea5t 1.5\u20132.4% th\u00e1ng tu\u1ef3 g\u00f3i. Em \u01b0u ti\u00ean g\u00f3i A: vay 30 tri\u1ec7u trong 12 th\u00e1ng \u2013 m\u1ed7i th\u00e1ng anh\/ch\u1ecb tr\u1ea3 2,9 tri\u1ec7u (\u0111\u00e3 bao g\u1ed3m g\u1ed1c + l\u00e3i).<\/p>\n\n\n\n

H\u1ed3 s\u01a1 ch\u1ec9 c\u1ea7n CCCD v\u00e0 sao k\u00ea l\u01b0\u01a1ng 3 th\u00e1ng g\u1ea7n nh\u1ea5t. Duy\u1ec7t trong 24 gi\u1edd l\u00e0m vi\u1ec7c, gi\u1ea3i ng\u00e2n chuy\u1ec3n kho\u1ea3n tr\u1ef1c ti\u1ebfp.”<\/p>\n\n\n\n

Ph\u1ea7n 5 \u2013 X\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i:<\/strong><\/p>\n\n\n\n

\u2013 “Em ch\u01b0a c\u1ea7n vay” \u2192 “D\u1ea1 em hi\u1ec3u. Em xin ph\u00e9p g\u1eedi th\u00f4ng tin qua Zalo \u0111\u1ec3 khi n\u00e0o anh\/ch\u1ecb c\u1ea7n c\u00f3 th\u1ec3 tham kh\u1ea3o nhanh, \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

\u2013 “L\u00e3i cao qu\u00e1” \u2192 “Em hi\u1ec3u nh\u01b0ng \u0111\u00e2y l\u00e0 vay t\u00edn ch\u1ea5p kh\u00f4ng c\u1ea7n t\u00e0i s\u1ea3n \u0111\u1ea3m b\u1ea3o, l\u00e3i h\u1ee3p l\u00fd so v\u1edbi th\u1ecb tr\u01b0\u1eddng (TB ng\u00e0nh 1.8\u20132.8%\/th\u00e1ng). Anh\/ch\u1ecb c\u00f3 th\u1ec3 vay \u00edt h\u01a1n \u0111\u1ec3 gi\u1ea3m \u00e1p l\u1ef1c, v\u00ed d\u1ee5 15 tri\u1ec7u \u2013 m\u1ed7i th\u00e1ng ch\u1ec9 1,4 tri\u1ec7u.”<\/p>\n\n\n\n

\u2013 “\u0110\u00e3 c\u00f3 kho\u1ea3n vay kh\u00e1c” \u2192 “V\u00e2ng, FE Credit c\u0169ng c\u00f3 g\u00f3i tr\u1ea3 n\u1ee3 t\u1ed5ng (consolidation) \u2013 g\u1ed9p c\u00e1c kho\u1ea3n n\u1ee3 hi\u1ec7n t\u1ea1i v\u1edbi l\u00e3i th\u1ea5p h\u01a1n. Em c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n k\u1ef9 h\u01a1n n\u1ebfu anh\/ch\u1ecb quan t\u00e2m.”<\/p>\n\n\n\n

Ph\u1ea7n 6 \u2013 Ch\u1ed1t:<\/strong><\/p>\n\n\n\n

“\u0110\u1ec3 chu\u1ea9n b\u1ecb h\u1ed3 s\u01a1 nhanh, em \u0111\u1ec1 xu\u1ea5t anh\/ch\u1ecb 2 l\u1ef1a ch\u1ecdn: (1) Em chuy\u1ec3n link \u0111\u0103ng k\u00fd online qua Zalo trong 5 ph\u00fat, anh\/ch\u1ecb \u0111i\u1ec1n h\u1ed3 s\u01a1 l\u00e0 duy\u1ec7t; ho\u1eb7c (2) Em \u0111\u1eb7t l\u1ecbch nh\u00e2n vi\u00ean t\u1edbi nh\u00e0\/c\u00f4ng ty h\u1ed7 tr\u1ee3 l\u00e0m h\u1ed3 s\u01a1 tr\u1ef1c ti\u1ebfp \u2013 chi\u1ec1u nay 15h ho\u1eb7c mai 10h s\u00e1ng. Anh\/ch\u1ecb th\u1ea5y c\u00e1ch n\u00e0o ti\u1ec7n h\u01a1n \u1ea1?”<\/p>\n<\/blockquote>\n\n\n\n

3. M\u1eabu k\u1ecbch b\u1ea3n telesales b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd<\/h2>\n\n\n\n

Telesales b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd ph\u1ee9c t\u1ea1p h\u01a1n vay ti\u00eau d\u00f9ng v\u00ec s\u1ea3n ph\u1ea9m c\u00f3 chu k\u1ef3 d\u00e0i v\u00e0 nhi\u1ec1u bi\u1ebfn s\u1ed1. K\u1ecbch b\u1ea3n d\u01b0\u1edbi \u0111\u00e2y d\u00e0nh cho g\u1ecdi inbound t\u1eeb landing page lead.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
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Ch\u00e0o h\u1ecfi:<\/strong> “Em ch\u00e0o anh\/ch\u1ecb! Em l\u00e0 Ph\u01b0\u01a1ng, g\u1ecdi t\u1eeb Manulife Vi\u1ec7t Nam. Anh\/ch\u1ecb v\u1eeba \u0111i\u1ec1n form quan t\u00e2m s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd tr\u00ean website MyManulife s\u00e1ng nay ph\u1ea3i kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

Gi\u1edbi thi\u1ec7u:<\/strong> “Em xin c\u1ea3m \u01a1n anh\/ch\u1ecb \u0111\u00e3 quan t\u00e2m. Em g\u1ecdi \u0111\u1ec3 gi\u00fap anh\/ch\u1ecb t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 3 d\u00f2ng s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd Manulife \u0111ang tri\u1ec3n khai v\u00e0 t\u01b0 v\u1ea5n g\u00f3i ph\u00f9 h\u1ee3p v\u1edbi gia \u0111\u00ecnh m\u00ecnh. Em xin ph\u00e9p trao \u0111\u1ed5i 5\u20137 ph\u00fat c\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

Kh\u00e1m ph\u00e1 nhu c\u1ea7u:<\/strong><\/p>\n\n\n\n

“Anh\/ch\u1ecb bao nhi\u00eau tu\u1ed5i v\u00e0 c\u00f3 m\u1ea5y ng\u01b0\u1eddi con \u1ea1?<\/p>\n\n\n\n

Anh\/ch\u1ecb c\u00f3 \u0111ang \u0111\u00f3ng b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd n\u00e0o ch\u01b0a? Lo\u1ea1i g\u00ec?<\/p>\n\n\n\n

M\u1ee5c \u0111\u00edch ch\u00ednh khi anh\/ch\u1ecb quan t\u00e2m b\u1ea3o hi\u1ec3m l\u00e0 b\u1ea3o v\u1ec7 r\u1ee7i ro hay t\u00edch lu\u1ef9 \u0111\u1ea7u t\u01b0 cho con?”<\/p>\n\n\n\n

Gi\u1edbi thi\u1ec7u gi\u1ea3i ph\u00e1p:<\/strong><\/p>\n\n\n\n

“V\u1edbi gia \u0111\u00ecnh anh\/ch\u1ecb (35 tu\u1ed5i, 2 con) mu\u1ed1n b\u1ea3o v\u1ec7 r\u1ee7i ro + t\u00edch lu\u1ef9 h\u1ecdc ph\u00ed cho con, em \u0111\u1ec1 xu\u1ea5t g\u00f3i Manulife \u2013 Cu\u1ed9c S\u1ed1ng T\u01b0\u01a1i \u0110\u1eb9p (Whole Life). Ph\u00ed kho\u1ea3ng 15\u201320 tri\u1ec7u\/n\u0103m, \u0111\u00f3ng 20 n\u0103m. Quy\u1ec1n l\u1ee3i: b\u1ea3o v\u1ec7 t\u1eed vong\/th\u01b0\u01a1ng t\u1eadt v\u0129nh vi\u1ec5n 1 t\u1ef7 + gi\u00e1 tr\u1ecb ho\u00e0n l\u1ea1i sau 20 n\u0103m kho\u1ea3ng 380\u2013450 tri\u1ec7u (tu\u1ef3 k\u1ebft qu\u1ea3 \u0111\u1ea7u t\u01b0). Em s\u1ebd g\u1eedi minh ho\u1ea1 chi ti\u1ebft qua Zalo.”<\/p>\n\n\n\n

X\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i ph\u1ed5 bi\u1ebfn:<\/strong><\/p>\n\n\n\n

\u2013 “Ph\u00ed cao qu\u00e1” \u2192 “Em hi\u1ec3u. C\u00f3 2 c\u00e1ch: (1) \u0110\u00f3ng ph\u00ed th\u1ea5p h\u01a1n \u1edf 8\u201310 tri\u1ec7u\/n\u0103m v\u1edbi quy\u1ec1n l\u1ee3i gi\u1ea3m t\u01b0\u01a1ng \u1ee9ng; (2) \u0110\u00f3ng linh ho\u1ea1t h\u00e0ng qu\u00fd\/th\u00e1ng \u0111\u1ec3 chia nh\u1ecf \u00e1p l\u1ef1c. Anh\/ch\u1ecb th\u1ea5y c\u00e1ch n\u00e0o ph\u00f9 h\u1ee3p h\u01a1n?”<\/p>\n\n\n\n

\u2013 “\u0110\u1ec3 em suy ngh\u0129” \u2192 “V\u00e2ng. Em xin ph\u00e9p g\u1eedi minh ho\u1ea1 chi ti\u1ebft qua Zalo trong 1 gi\u1edd t\u1edbi. Em xin s\u1ed1 Zalo c\u1ee7a anh\/ch\u1ecb nh\u00e9?”<\/p>\n\n\n\n

\u2013 “S\u1ee3 kh\u00f4ng tr\u1ea3 n\u1ed5i” \u2192 “S\u1ea3n ph\u1ea9m c\u00f3 quy \u0111\u1ecbnh \u00e2n h\u1ea1n 60 ng\u00e0y \u2013 n\u1ebfu v\u00ec l\u00fd do t\u00e0i ch\u00ednh t\u1ea1m th\u1eddi ch\u01b0a \u0111\u00f3ng \u0111\u01b0\u1ee3c, h\u1ee3p \u0111\u1ed3ng v\u1eabn c\u00f3 hi\u1ec7u l\u1ef1c. Sau 2 n\u0103m c\u00f2n c\u00f3 quy\u1ec1n t\u1ea1m d\u1eebng \u0111\u00f3ng ph\u00ed m\u00e0 gi\u1eef nguy\u00ean quy\u1ec1n l\u1ee3i.”<\/p>\n\n\n\n

Ch\u1ed1t:<\/strong><\/p>\n\n\n\n

“Em \u0111\u1ec1 xu\u1ea5t 2 b\u01b0\u1edbc ti\u1ebfp theo: (1) Em g\u1eedi minh ho\u1ea1 chi ti\u1ebft + brochure qua Zalo trong 30 ph\u00fat t\u1edbi; (2) Em \u0111\u1eb7t l\u1ecbch t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp \u2013 1 bu\u1ed5i 30 ph\u00fat t\u1ea1i qu\u00e1n caf\u00e9 g\u1ea7n nh\u00e0 anh\/ch\u1ecb, anh\/ch\u1ecb xem h\u1ee3p \u0111\u1ed3ng + h\u1ecfi th\u00eam. Anh\/ch\u1ecb th\u1ea5y th\u1ee9 7 s\u00e1ng 10h ho\u1eb7c ch\u1ee7 nh\u1eadt chi\u1ec1u 14h ti\u1ec7n h\u01a1n \u1ea1?”<\/p>\n<\/blockquote>\n\n\n\n

Tham kh\u1ea3o c\u00e1c v\u1ecb tr\u00ed Telesales t\u00e0i ch\u00ednh\/b\u1ea3o hi\u1ec3m \u0111ang tuy\u1ec3n t\u1ea1i chuy\u00ean m\u1ee5c t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a> tr\u00ean CareerLink \u0111\u1ec3 hi\u1ec3u r\u00f5 scope y\u00eau c\u1ea7u c\u1ee7a t\u1eebng c\u00f4ng ty tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n.<\/p>\n\n\n\n

\n

“M\u1ed9t k\u1ecbch b\u1ea3n telesales t\u1ed1t kh\u00f4ng ph\u1ea3i l\u00e0 \u0111o\u1ea1n \u0111\u1ed1i tho\u1ea1i h\u1ecdc thu\u1ed9c l\u00f2ng \u2013 \u0111\u00f3 l\u00e0 khung s\u01b0\u1eddn \u0111\u1ec3 agent t\u1ef1 nhi\u00ean th\u00edch nghi v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng. Agent \u0111\u1ecdc nguy\u00ean k\u1ecbch b\u1ea3n nh\u01b0 robot c\u00f3 CR < 3%, agent d\u00f9ng k\u1ecbch b\u1ea3n l\u00e0m khung v\u00e0 linh ho\u1ea1t theo ph\u1ea3n \u1ee9ng kh\u00e1ch h\u00e0ng c\u00f3 CR > 8%.” \u2013 Tr\u01b0\u1edfng ph\u00f2ng Quality Assurance m\u1ed9t call center FE Credit t\u1ea1i TP.HCM.<\/p>\n<\/blockquote>\n\n\n\n

4. 7 ph\u1ea3n \u0111\u1ed1i ph\u1ed5 bi\u1ebfn v\u00e0 c\u00e1ch x\u1eed l\u00fd<\/h2>\n\n\n\n

Ph\u00e2n t\u00edch 1.000 cu\u1ed9c g\u1ecdi telesales t\u1ea1i c\u00e1c call center l\u1edbn n\u0103m 2025 cho th\u1ea5y 7 ph\u1ea3n \u0111\u1ed1i d\u01b0\u1edbi \u0111\u00e2y chi\u1ebfm 85% c\u00e1c t\u1eeb ch\u1ed1i. Agent c\u00f3 s\u1eb5n c\u00e2u tr\u1ea3 l\u1eddi cho 7 ph\u1ea3n \u0111\u1ed1i n\u00e0y c\u00f3 CR cao h\u01a1n 30\u201350%.<\/p>\n\n\n\n

\u2013 “\u0110ang b\u1eadn, kh\u00f4ng c\u00f3 th\u1eddi gian”<\/strong> \u2192 “V\u00e2ng em hi\u1ec3u. Em xin ph\u00e9p trao \u0111\u1ed5i 90 gi\u00e2y th\u00f4ng tin ch\u00ednh, sau \u0111\u00f3 n\u1ebfu anh\/ch\u1ecb quan t\u00e2m em s\u1ebd g\u1ecdi l\u1ea1i l\u00fac ti\u1ec7n h\u01a1n. C\u00f3 \u1ed5n kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

\u2013 “Kh\u00f4ng quan t\u00e2m”<\/strong> \u2192 “Em hi\u1ec3u. Tr\u01b0\u1edbc khi k\u1ebft th\u00fac, em xin ph\u00e9p h\u1ecfi 1 c\u00e2u: anh\/ch\u1ecb \u0111\u00e3 t\u1eebng t\u00ecm hi\u1ec3u s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 ch\u01b0a? Em h\u1ecfi \u0111\u1ec3 hi\u1ec3u th\u00eam v\u00e0 \u0111\u1ec1 xu\u1ea5t n\u1ed9i dung ph\u00f9 h\u1ee3p l\u1ea7n sau.”<\/p>\n\n\n\n

\u2013 “\u0110\u1ec3 em suy ngh\u0129”<\/strong> \u2192 “D\u1ea1. Em xin ph\u00e9p g\u1eedi th\u00f4ng tin qua Zalo v\u00e0 g\u1ecdi l\u1ea1i sau 3 ng\u00e0y. C\u00f3 c\u1ea7n em g\u1eedi th\u00eam g\u00ec kh\u00f4ng \u1ea1?”<\/p>\n\n\n\n

\u2013 “L\u00e3i\/ph\u00ed cao qu\u00e1”<\/strong> \u2192 “Em hi\u1ec3u. C\u00f3 2 l\u1ef1a ch\u1ecdn \u0111\u1ec3 gi\u1ea3m \u00e1p l\u1ef1c: (1) Vay\/\u0111\u00f3ng \u00edt h\u01a1n; (2) K\u00e9o d\u00e0i k\u1ef3 h\u1ea1n. C\u00e1ch n\u00e0o ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi anh\/ch\u1ecb?”<\/p>\n\n\n\n

\u2013 “\u0110\u00e3 c\u00f3 s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1”<\/strong> \u2192 “Tuy\u1ec7t v\u1eddi. Em xin ph\u00e9p h\u1ecfi anh\/ch\u1ecb \u0111ang d\u00f9ng c\u1ee7a b\u00ean n\u00e0o, \u0111\u1ec3 em so s\u00e1nh v\u00e0 t\u01b0 v\u1ea5n n\u1ebfu c\u00f3 g\u00f3i t\u1ed1t h\u01a1n c\u1ee7a Manulife.”<\/p>\n\n\n\n

\u2013 “S\u1ee3 l\u1eeba \u0111\u1ea3o \/ spam call”<\/strong> \u2192 “Em hi\u1ec3u. Anh\/ch\u1ecb c\u00f3 th\u1ec3 truy c\u1eadp website c\u00f4ng ty XYZ \u0111\u1ec3 x\u00e1c minh em l\u00e0 nh\u00e2n vi\u00ean (s\u1ed1 nh\u00e2n vi\u00ean l\u00e0 Z123). M\u1ecdi cu\u1ed9c g\u1ecdi \u0111\u1ec1u \u0111\u01b0\u1ee3c ghi \u00e2m theo quy \u0111\u1ecbnh.”<\/p>\n\n\n\n

\u2013 “Cho s\u1ed1 \u0111i g\u1ecdi l\u1ea1i \/ call back”<\/strong> \u2192 “V\u00e2ng. Em s\u1ebd g\u1eedi tin nh\u1eafn x\u00e1c nh\u1eadn th\u00f4ng tin qua Zalo v\u00e0 g\u1ecdi l\u1ea1i \u0111\u00fang gi\u1edd anh\/ch\u1ecb \u0111\u1ec1 xu\u1ea5t. S\u00e1ng nay 11h hay chi\u1ec1u 15h ti\u1ec7n h\u01a1n \u1ea1?”<\/p>\n\n\n\n

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L\u1ed7i c\u1ea7n tr\u00e1nh khi telesales:<\/strong><\/p>\n

\u2013 G\u1ecdi ngo\u00e0i gi\u1edd 8h\u201322h (vi ph\u1ea1m Ngh\u1ecb \u0111\u1ecbnh 91\/2020\/N\u0110-CP v\u1ec1 tin nh\u1eafn r\u00e1c \u2013 c\u00f3 th\u1ec3 b\u1ecb ph\u1ea1t t\u1edbi 30\u201380 tri\u1ec7u).<\/p>\n

\u2013 \u0110\u1ecdc nguy\u00ean k\u1ecbch b\u1ea3n nh\u01b0 robot kh\u00f4ng t\u01b0\u01a1ng t\u00e1c \u2013 CR th\u1ea5p d\u01b0\u1edbi 3%.<\/p>\n

\u2013 N\u00f3i qu\u00e1 nhi\u1ec1u, kh\u00f4ng l\u1eafng nghe kh\u00e1ch h\u00e0ng \u2013 t\u1ea1o c\u1ea3m gi\u00e1c b\u1ecb “spam”.<\/p>\n

\u2013 H\u1ee9a quy\u1ec1n l\u1ee3i sai\/qu\u00e1 \u0111\u00e0 \u2013 t\u1ea1o r\u1ee7i ro ph\u00e1p l\u00fd cho c\u00f4ng ty (\u0111\u1eb7c bi\u1ec7t b\u1ea3o hi\u1ec3m\/t\u00e0i ch\u00ednh).<\/p>\n

\u2013 Kh\u00f4ng ghi note v\u00e0o CRM sau cu\u1ed9c g\u1ecdi \u2013 m\u1ea5t context cho l\u1ea7n follow-up.<\/p>\n

\u2013 \u00c9p kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh ngay \u2013 telesales t\u1ed1t l\u00e0 t\u1ea1o trust, kh\u00f4ng ph\u1ea3i t\u1ea1o \u00e1p l\u1ef1c.<\/p>\n<\/div>\n\n\n\n

5. Quy \u0111\u1ecbnh ph\u00e1p l\u00fd c\u1ea7n tu\u00e2n th\u1ee7<\/h2>\n\n\n\n

Telesales t\u1ea1i Vi\u1ec7t Nam ph\u1ea3i tu\u00e2n th\u1ee7 m\u1ed9t s\u1ed1 quy \u0111\u1ecbnh ph\u00e1p l\u00fd quan tr\u1ecdng \u2013 vi ph\u1ea1m c\u00f3 th\u1ec3 b\u1ecb ph\u1ea1t cao v\u00e0 \u1ea3nh h\u01b0\u1edfng uy t\u00edn c\u00f4ng ty.<\/p>\n\n\n\n

\u2013 Ngh\u1ecb \u0111\u1ecbnh 91\/2020\/N\u0110-CP v\u1ec1 tin nh\u1eafn r\u00e1c, th\u01b0 r\u00e1c, cu\u1ed9c g\u1ecdi r\u00e1c:<\/strong> C\u1ea5m g\u1ecdi t\u1ef1 \u0111\u1ed9ng ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ed3ng \u00fd, gi\u1edbi h\u1ea1n gi\u1edd g\u1ecdi 8h\u201322h, kh\u00f4ng g\u1ecdi cho s\u1ed1 \u0111\u00e3 ghi v\u00e0o danh s\u00e1ch Do-not-call.<\/p>\n\n\n\n

\u2013 Lu\u1eadt B\u1ea3o v\u1ec7 Ng\u01b0\u1eddi ti\u00eau d\u00f9ng 19\/2023\/QH15 (hi\u1ec7u l\u1ef1c 01\/07\/2024):<\/strong> Quy \u0111\u1ecbnh ngh\u0129a v\u1ee5 th\u00f4ng tin minh b\u1ea1ch, kh\u00f4ng cung c\u1ea5p th\u00f4ng tin sai l\u1ec7ch.<\/p>\n\n\n\n

\u2013 Th\u00f4ng t\u01b0 39\/2016\/TT-NHNN v\u1ec1 cho vay ti\u00eau d\u00f9ng:<\/strong> Ph\u1ea3i n\u00f3i r\u00f5 l\u00e3i su\u1ea5t, ph\u00ed, \u0111i\u1ec1u ki\u1ec7n tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh.<\/p>\n\n\n\n

\u2013 Lu\u1eadt Kinh doanh b\u1ea3o hi\u1ec3m 08\/2022\/QH15:<\/strong> \u0110\u1ea1i l\u00fd ph\u1ea3i c\u00f3 ch\u1ee9ng ch\u1ec9 h\u00e0nh ngh\u1ec1, kh\u00f4ng t\u01b0 v\u1ea5n v\u01b0\u1ee3t ph\u1ea1m vi \u0111\u01b0\u1ee3c u\u1ef7 quy\u1ec1n.<\/p>\n\n\n\n

\u2013 Lu\u1eadt An ninh m\u1ea1ng 24\/2018\/QH14:<\/strong> B\u1ea3o m\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng, kh\u00f4ng l\u01b0u tr\u1eef tr\u00e1i ph\u00e9p.<\/p>\n\n\n\n

Tham kh\u1ea3o th\u00eam b\u00e0i vi\u1ebft v\u1ec1 telesales l\u00e0 g\u00ec \u2013 c\u00f4ng vi\u1ec7c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3<\/a> \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 ngh\u1ec1 v\u00e0 l\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n t\u1eeb Junior l\u00ean Senior Telesales.<\/p>\n\n\n\n

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L\u1eddi khuy\u00ean cho agent telesales mu\u1ed1n n\u00e2ng c\u1ea5p k\u1ef9 n\u0103ng:<\/strong><\/p>\n

\u2013 H\u1ecdc thu\u1ed9c 7 ph\u1ea3n \u0111\u1ed1i ph\u1ed5 bi\u1ebfn + 7 c\u00e2u tr\u1ea3 l\u1eddi t\u01b0\u01a1ng \u1ee9ng \u2013 t\u0103ng CR 30\u201350%.<\/p>\n

\u2013 T\u1ef1 ghi \u00e2m 5 cu\u1ed9c g\u1ecdi\/tu\u1ea7n v\u00e0 nghe l\u1ea1i \u0111\u1ec3 t\u1ef1 c\u1ea3i thi\u1ec7n tone, pace, l\u1eafng nghe.<\/p>\n

\u2013 \u0110\u1ea7u t\u01b0 kho\u00e1 Telesales Foundation t\u1ea1i c\u00e1c trung t\u00e2m uy t\u00edn (Sandler Vietnam, Vinalink) \u2013 ch\u1ee9ng ch\u1ec9 t\u0103ng gi\u00e1 tr\u1ecb CV.<\/p>\n

\u2013 Theo d\u00f5i b\u00e1o c\u00e1o industry CR\/AHT (Average Handle Time) ng\u00e0nh \u0111\u1ec3 benchmark hi\u1ec7u su\u1ea5t c\u00e1 nh\u00e2n.<\/p>\n<\/div>\n\n\n\n

6. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n\n\n\n

1. Telesales fresher ch\u01b0a c\u00f3 kinh nghi\u1ec7m th\u00ec luy\u1ec7n k\u1ecbch b\u1ea3n th\u1ebf n\u00e0o?<\/em><\/strong><\/p>\n\n\n\n

Quy tr\u00ecnh luy\u1ec7n 4 tu\u1ea7n: Tu\u1ea7n 1 \u2013 h\u1ecdc thu\u1ed9c khung 6 ph\u1ea7n k\u1ecbch b\u1ea3n; Tu\u1ea7n 2 \u2013 role-play v\u1edbi \u0111\u1ed3ng nghi\u1ec7p 30 ph\u00fat\/ng\u00e0y; Tu\u1ea7n 3 \u2013 nghe 20 cu\u1ed9c g\u1ecdi m\u1eabu c\u1ee7a Senior + ghi note; Tu\u1ea7n 4 \u2013 g\u1ecdi th\u1eadt v\u1edbi danh s\u00e1ch warm lead, ghi \u00e2m v\u00e0 nghe l\u1ea1i. \u0110a s\u1ed1 fresher \u0111\u1ea1t CR 4\u20136% sau 1 th\u00e1ng n\u1ebfu luy\u1ec7n \u0111\u00fang quy tr\u00ecnh. Tr\u00e1nh g\u1ecdi cold lead trong 2 tu\u1ea7n \u0111\u1ea7u \u2013 t\u1ef7 l\u1ec7 th\u1ea5t b\u1ea1i cao g\u00e2y m\u1ea5t tinh th\u1ea7n.<\/p>\n\n\n\n

2. C\u00f3 n\u00ean \u0111\u1ecdc nguy\u00ean k\u1ecbch b\u1ea3n hay n\u00f3i t\u1ef1 nhi\u00ean?<\/em><\/strong><\/p>\n\n\n\n

C\u00e2n b\u1eb1ng c\u1ea3 hai. Ph\u1ea7n 1 (ch\u00e0o h\u1ecfi) v\u00e0 Ph\u1ea7n 2 (gi\u1edbi thi\u1ec7u) n\u00ean g\u1ea7n nh\u01b0 c\u1ed1 \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00fang quy \u0111\u1ecbnh ph\u00e1p l\u00fd. Ph\u1ea7n 3\u20135 (Discovery, Solution, Objection) c\u1ea7n linh ho\u1ea1t \u2013 \u0111\u1ecdc k\u1ecbch b\u1ea3n nh\u01b0 robot l\u00e0m CR gi\u1ea3m 50%. Ph\u1ea7n 6 (Closing) l\u1ea1i c\u1ea7n script ch\u00ednh x\u00e1c \u0111\u1ec3 tr\u00e1nh thi\u1ebfu s\u00f3t. Trung b\u00ecnh 60% script + 40% linh ho\u1ea1t l\u00e0 t\u1ef7 l\u1ec7 t\u1ed1i \u01b0u theo c\u00e1c call center top.<\/p>\n\n\n\n

3. Telesales c\u00f3 th\u1ec3 chuy\u1ec3n sang Inside Sales B2B \u0111\u01b0\u1ee3c kh\u00f4ng?<\/em><\/strong><\/p>\n\n\n\n

C\u00f3. K\u1ef9 n\u0103ng telesales (x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i, l\u1eafng nghe, ch\u1ed1t deal) ho\u00e0n to\u00e0n chuy\u1ec3n giao \u0111\u01b0\u1ee3c sang Inside Sales B2B. Kh\u00e1c bi\u1ec7t ch\u00ednh: Inside Sales B2B c\u1ea7n MEDDIC framework, demo s\u1ea3n ph\u1ea9m, multi-stakeholder management, chu k\u1ef3 d\u00e0i 30\u201390 ng\u00e0y. Sau 2\u20133 n\u0103m telesales, c\u00f3 th\u1ec3 apply Inside Sales Junior t\u1ea1i SaaS\/Tech startup. L\u01b0\u01a1ng Inside Sales B2B Junior 12\u201318 tri\u1ec7u c\u1ee9ng + th\u01b0\u1edfng MRR \u2013 cao h\u01a1n telesales 30\u201340%.<\/p>\n\n\n\n

X\u00e2y d\u1ef1ng t\u1ed1t m\u1eabu k\u1ecbch b\u1ea3n telesales<\/strong> \u0111\u00f2i h\u1ecfi s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u1ea5u tr\u00fac 6 ph\u1ea7n chu\u1ea9n v\u00e0 s\u1ef1 linh ho\u1ea1t theo t\u1eebng kh\u00e1ch h\u00e0ng. H\u1ecdc thu\u1ed9c 7 ph\u1ea3n \u0111\u1ed1i ph\u1ed5 bi\u1ebfn + 7 c\u00e2u tr\u1ea3 l\u1eddi, tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt (Ngh\u1ecb \u0111\u1ecbnh 91\/2020, Lu\u1eadt KDBH 08\/2022), v\u00e0 li\u00ean t\u1ee5c review ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi s\u1ebd gi\u00fap agent \u0111\u1ea1t CR cao h\u01a1n ng\u00e0nh 30\u201350%. \u0110\u1ea7u t\u01b0 cho training 4 tu\u1ea7n \u0111\u1ea7u l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng c\u1ee7a agent telesales m\u1edbi v\u00e0 t\u1ed5 ch\u1ee9c call center.<\/p>\n\n\n\n

Minh An<\/strong><\/p>\n\n\n\n

B\u00e0i vi\u1ebft mang t\u00ednh ch\u1ea5t tham kh\u1ea3o, kh\u00f4ng thay th\u1ebf t\u01b0 v\u1ea5n ph\u00e1p l\u00fd ho\u1eb7c \u0111\u00e0o t\u1ea1o telesales chuy\u00ean s\u00e2u t\u1eeb chuy\u00ean gia.<\/em><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1eabu k\u1ecbch b\u1ea3n telesales chu\u1ea9n 2026 v\u1edbi c\u1ea5u tr\u00fac 6 ph\u1ea7n, k\u1ecbch b\u1ea3n th\u1ef1c t\u1ebf ng\u00e0nh t\u00e0i ch\u00ednh\/b\u1ea3o hi\u1ec3m v\u00e0 x\u1eed l\u00fd 7 ph\u1ea3n \u0111\u1ed1i ph\u1ed5 bi\u1ebfn tu\u00e2n th\u1ee7 Ngh\u1ecb \u0111\u1ecbnh 91\/2020.<\/p>\n","protected":false},"author":58,"featured_media":18995,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-18951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-goc-ky-nang"],"_links":{"self":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts\/18951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/comments?post=18951"}],"version-history":[{"count":7,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts\/18951\/revisions"}],"predecessor-version":[{"id":19307,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/posts\/18951\/revisions\/19307"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/media\/18995"}],"wp:attachment":[{"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/media?parent=18951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/categories?post=18951"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mb668s.com\/cam-nang-7mb66-xoc-dia\/wp-json\/wp\/v2\/tags?post=18951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}